A passionate and results-driven marketing professional with experience in social media coordination, graphic design, and trade show organization. Proven ability to enhance brand presence, create compelling visual content, and manage projects across multiple platforms. Looking for a role where I can leverage my creativity and organizational skills in marketing, social media, or event coordination.

Skills

✅ Social Media Management ( Facebook, Instagram, LinkedIn, Twitter, TikTok)
✅ Social Media Tools Experience: (Oktopost, Hootsuite, Buffer, OneUp)
✅ Graphic Design (Canva, Adobe Photoshop)
✅ Content Creation & Scheduling
✅ Video Production (Canva)
✅ Marketing Campaign Coordination
✅ Project Management (Wrike, Trello)
✅ Trade Show Planning & Logistics
✅ Bilingual: English & Spanish

Professional Experience

Marketing Coordinator

Apex Capital Corp | 2022 – Present

● Managed social media for 4 business lines, scheduling and creating posts for platforms such as Facebook, Instagram, LinkedIn, and Twitter using Oktopost.
● Designed and implemented social media graphics, ad campaigns, and event posts, driving engagement and brand visibility.
● Coordinated trade show logistics for major events, including Mid-America Trucking Show, handling brochures, booth setup, travel plans, and client gifts.
● Revamped the client anniversary gifting process, transitioning to a more efficient system with Sendoso, enhancing client satisfaction and process efficiency.
● Developed and produced short- and long-form videos using Canva, from ideation to editing and publishing on various social media platforms.
● Created a social media content calendar and managed monthly reporting on key performance metrics, driving improved engagement and strategic insights.

Account Services Support Specialist

Apex Capital Corp | 2018 – 2022

● Managed inbound communications via phone and email, acting as a primary point of contact for collections-related inquiries.
● Ensured prompt resolution of client and broker issues regarding underpayments, freight claims, and missing or illegible documentation (e.g., Bill of Lading, rate sheets).
● Processed high volumes of document requests, coordinating between brokers and internal teams to resolve issues and expedite payment processes.
● Conducted weekly outreach to brokers who had not opened or received their invoices, proactively addressing potential payment delays, reducing invoice aging, and improving cash flow.
● Collaborated with cross-functional teams, including billing, customer service, and collections, to troubleshoot and resolve complex account discrepancies, enhancing client satisfaction and maintaining strong business relationships.
● Tracked and followed up on overdue invoices, engaging brokers and account executives to resolve discrepancies and ensure timely payments, significantly reducing accounts receivable aging.
● Identified opportunities for process improvement, contributing to internal initiatives aimed at optimizing invoice management and document processing workflows.
● Maintained detailed records of all client interactions and issues within the company’s CRM, ensuring accurate reporting and accountability for all communications.
● Consistently met and exceeded daily call and email quotas, demonstrating efficiency and strong time-management skills while ensuring high levels of service quality.
● Participated in ongoing training sessions to stay current on Apex Capital’s service offerings, collections protocols, and best practices, enabling continuous professional development.